OUR COMMUNITY PRIVACY COMMITMENT

Last Updated: [Apr 11, 2025]

HOW WE PROTECT YOUR INFORMATION

At The Village Institute, we build our work on trust and mutual respect. This privacy commitment explains how we safeguard information you share with us and how we use text messaging to support our community.

INFORMATION WE USE TO SERVE OUR COMMUNITY

To provide the best support to our families and community members, we collect basic information such as:

Contact details (name, phone number, address)
Family information to tailor our programs to your needs
Program participation details to improve our services
Language preferences to communicate effectively

When you visit our website, some technical information is automatically collected to help our site work better.

HOW WE USE THIS INFORMATION

We use the information you share with us to:

Deliver and improve our programs for you and your family
Keep you informed about community events and resources
Process program registrations and any payments
Better understand community needs
Respond to your questions

OUR TEXT MESSAGE COMMUNICATIONS

To better serve our diverse community, we may send text messages with important information about programs and events.

10DLC Compliance

Our text messaging program complies with 10DLC (10-Digit Long Code) regulations and telecommunications laws, including the Telephone Consumer Protection Act (TCPA).

Consent to Receive Text Messages

By providing your mobile phone number and opting into our text message communications, you expressly consent to receive recurring automated text messages from The Village Institute. Message frequency varies based on your interaction with our programs.

Opting Out of Text Messages

You can stop receiving text messages at any time by replying "STOP" to any text message you receive from us.

After opting out, you will receive one final message confirming your opt-out.

Message and Data Rates

Message and data rates may apply to text messages you receive from us. Please contact your wireless carrier for information about your messaging plan.

OUR EMAIL COMMUNICATIONS

We use email to share important updates, program information, and community resources with you.

Types of Emails We Send

Program updates and announcements
Community event invitations
Resource information relevant to your family's needs
Administrative notifications about your participation

Email Preferences

When you provide your email address, you consent to receive communications from us. We respect your inbox and aim to send only relevant and valuable information.

Opting Out of Emails

Every email we send includes an "unsubscribe" link at the bottom. You can click this link at any time to stop receiving our emails. You may also contact us directly to update your communication preferences.

HOW WE PROTECT YOUR INFORMATION

We value the trust you place in us. We only share your information when:

It helps us provide better services (like with our partner organizations)
It's necessary to coordinate care for your family
We're required to by law

We never sell your information to anyone.

We keep your information for as long as needed to provide services and maintain our records properly.

YOUR RIGHTS AND CHOICES

You always have the right to:

Access or correct your information
Ask us to delete your information
Opt out of communications

CHILDREN'S PRIVACY

We work with families and children of all ages. We collect information about children only with parent or guardian permission and only as needed for our programs.

CHANGES TO THIS COMMITMENT

If we need to update this privacy commitment, we'll post the changes on our website with a new "Last Updated" date.

QUESTIONS?

If you have questions about how we protect your information, please contact us at:

The Village Institute
1440 Elmira St.
Aurora, CO 80010
(303) 997-5483
info@villageinstitute.org
www.villageinstitute.org